If you have ever tried to contact America Online for technical support, you are aware of how frustrating the experience can be. AOL support is only available for paid members, and online support is not available for members with their lower price plans. This can make it difficult to receive technical support for the Web-mail program, website or AOL programs.
1 Visit the help page that AOL has created (see link in Resources). This page will allow you to search for solutions to the problems you are having with your software. Includes articles to help you with instant messaging, email, security, cell phone access, AOL radio and videos.
2 Click the link at the bottom of the AOL help page that says “Contact” if you can not find the solution to your problem on the AOL help page.
3 Chat with a live person is possible if you have one of the medium or premium price membership plans with AOL, including the AOL basic AOL essentials for dial-up or dial-up. Both offer 24/7 technical support using the chat link, or through the AOL software using the customer support link in the toolbar. The telephone AOL advantage to this option also includes help, but the free and lower cost accounts do not give access to customer’s real-time online support.
4 Call an AOL help desk employee at +1-888-488-7404. Please note that only AOL paying members can access this free technical support line. The automatic service will ask for your username and confirm that a member is paying before offering technical support.