Hotmail is part of the Windows Live service set, which also includes the Microsoft Live search engine and Windows Messenger. Contacting live customer service Microsoft is no longer sending an email. Microsoft Live has replaced email support with the Online Solutions Center. This allows users to get help with problems through a database of questions and answers. Microsoft can also be reached by phone if you can not find the answer to your problem.
1 Log in to your Hotmail account.
2 Click on the “Help” icon in the upper right corner of the screen.
3 Click on “Help” in the drop-down menu.
4 Write your question in the “Ask a question” field. For example, type “How do I change my password?” A list of similar questions with solutions will appear. In the case of the “password change” question, there are more than 4,000 possible matches.
5 Click on the question that most closely resembles your account. In most cases, your question will already have an answer. On the home page for support, there is a list of solution categories that includes the most common types of questions.
If you do not see a question or answer that solves your problem, click on the “Ask a question” link. You will have to create a Profile Solutions Center. This will raise a question in the community forum. You can check a box to notify you by email when someone answers your question.
6 If you can not get on the computer or can not find the answer, Microsoft has a phone number for your online services. Call 1-866-672-4551 08 a.m.-01 a.m. EST Monday through Friday and 08 a.m.-8 p.m. EST Saturday and Sunday.